Refund policy

What are the terms of the Return Policy?

To maintain strict hygiene standards of our products, we do not accept returns across any categories currently. Charmacy Milano may, at its discretion and without prior notice, change the products or categories to which this policy would apply

What are the terms of the Replacement Policy?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

Step 1: Contact our Customer Support team via email (support@charmacy-india.com) within 5 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 5-7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.
 

Can I replace part of my order?

Yes. A replacement can be created at the item level, and if you have ordered multiple items, you can initiate a replacement/refund for any individual item. However, any product being returned needs to be returned in full, including all components as well as any complimentary gifts or products that came along with it
 

Note: Replacement requests require an uncut unboxing video clearly showing the shipping label and product(s) from the moment the package is opened.

 

Which are the items that cannot be replaced?
Returns will not be accepted under the following conditions:

  • The product is damaged due to misuse/trial
  • The product is used or altered
  • Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged
  • Serial Number is tampered with
  • If the request is initiated after 5 business days of order delivery