CMC Beauty Bonanza TnC

Terms and Conditions of Sale - (T&Cs) 

  1. Discount Policy

    • Discounts are non-transferable, non-refundable, and cannot be exchanged for cash or other benefits.

    • Discounts may apply only to selected products and cannot be combined with other promotions or offers.

  2. Order Processing & Delivery

    • Orders will be processed and shipped as per Charmacy India Pvt Ltd’s standard procedures.

    • Delivery times may vary depending on location and are subject to delays due to factors beyond the Company’s control.

  3. Returns & Refunds

    • Products purchased during the Event are subject to the Company’s standard return and refund policy.

    • Important: Record an unboxing video before opening the package for any claims. Claims without a video may be denied.

    • Return policy for free products:

      • Electronic products: For damage or warranty-related issues, please contact Ikonic’s customer care directly.

      • Charmacy Milano products: Returns and refunds follow the existing policy. For details, read here: Link.

  4. Modification & Termination Rights

    • Charmacy India Pvt Ltd reserves the right to modify or discontinue the promotion, including these Terms & Conditions, at any time without prior notice.

  5. Eligibility & Disqualification

    • The Company reserves the right to disqualify any participant suspected of fraud, misconduct, or violation of these Terms & Conditions.

    • Any violation of these Terms & Conditions may result in disqualification from the Event and forfeiture of associated benefits.

  6. Escalation Process

    • For any concerns or unresolved issues, please follow the escalation process outlined below:

      • Step 1: Contact Customer Support at support@charmacy-india.com (Monday to Friday, 10 AM – 6 PM).

      • Step 2: If the issue remains unresolved, escalate the matter to this number +91 9167001818.

  7. Customer Support

    • For any questions regarding the Event or these Terms & Conditions, please contact our support team Monday to Friday, 10 AM – 6 PM at: support@charmacy-india.com.

Ikonic Customer Service Escalation and Replacement Policy:  

Escalation Process: 

If an issue cannot be resolved at the initial level, we have an escalation process in place. This process ensures that the appropriate authority addresses unresolved concerns.

Escalation Matrix 

In the event that a customer issue cannot be resolved at the initial point of contact, the following escalation matrix will be followed:

First Level Escalation: 

The issue is escalated to a senior customer service representative, who reviews the case and attempts to resolve it (Contact Person: customercare@ssiz.in). 

Second and Final Level Escalation: 

If the issue remains unresolved, it is further escalated to the Manager - Customer Support (Contact Person: Rafiq Shaikh: rafiq.shaikh@ssiz.in). 

We are committed to addressing customer concerns promptly and ensuring that they receive the support and solutions they require. We believe a well-structured customer service policy and escalation matrix will help us achieve this goal.

Escalation Matrix 

Current Escalation Matrix- All Matters (Brand: Ikonic)

Level 1

Customer Support

support@ikonicworld.com 

Number - 7400464738 

Level 2

Rafiq Shaikh (Manager)

Email - rafiq.shaikh@ssiz.in 

Number - 7400474033 

These Terms & Conditions are governed by the laws of India and shall be enforced accordingly. Any disputes arising from or related to this event fall exclusively under the jurisdiction of the courts in Mumbai, Maharashtra.